Terms & conditions


  • All registering participants must complete the registration form.
  • All participant (s) must ensure they provide correct information upon registration.
  • All participant (s) must enter their In-game ID / Gamer Tag
  • A Participant (s) s must not change their In-game ID / Gamer Tag after registering.
  • Duplicates and incorrect registration will result in an incomplete registration and not eligible to participate.
  • Any participant (s) found playing in the tournament but is not registered is automatically disqualified.
  • Incredible Connection reserves the right to refuse any participant registration if their registration is incorrect / incomplete.


You are entitled to participate in this tournament if you are a natural person 13 years or older, who is either a South African citizen or carries a valid work permit. For entrants under the age of 18, parental consent is required to participate in any of the tournaments. The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these terms and conditions. Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

Number of Entries per Participant: One entry per person/team per tournament.

Entry Fee: There is no entry fee to participate in this Tournament


  • Prize pools may vary from tournament to tournament. You are required to familiarize yourself with the applicable point system and rules for each of the tournaments you will be participating in available at www.play.incredible.co.za.
  • Tournament winners will receive confirmation of their winnings 48 working hours after the tournament has been concluded.
  • Winners will be contacted within 1 week after the confirmation has been sent to provide contact information with a valid South African proof of identification, phone number, and delivery address.
  • Winners will have 45 days to claim their prize. Incredible Connection reserve the right to forfeit the prize if these details are not received within 45 days of tournament completion.
  • Prizes will be distributed within 60 days after the tournament has concluded.
  • Prizes will be given in the form of MasterCard vouchers.

MasterCard Gift Card Terms and Conditions

The Gift Card may not be:

Exchanged for cash; or used for the payment of an account; used in conjunction with any other reward and no cash change will be given on purchases made with the Gift Card.

You are responsible for the safekeeping of your Gift Card. Keep your Gift Card in a safe place as; if stolen, it may still be used to make purchases. Lost or Stolen Gift Cards will not be replaced or refunded.


  • The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Tournament in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Tournament agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize, or from participation in this Tournament.
  • The laws of the Republic of South Africa govern this Tournament. If any provision or part of these Promotion Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Tournament Rules shall remain in force. Any violation of these Tournament Rules will result in the immediate disqualification of the transgressing Participant from the Tournament.
  • The Promoters decision is final, and no correspondence will be entered into. Insufficient knowledge of the rules cannot be used as an excuse for breaking the rules.
  • Participation in this Tournament will constitute acceptance of the changed rules, instructions and guidance.
  • No liability shall lie on the Promoter in favour of any Participant, Winner (s) and/or third party arising from cancellation, suspension or termination. Therefore, the Participant waives any and all rights which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
  • A copy of these Tournament Rules is available at www.incredible.co.za
  • All participant (s) must agree to these rules in order to participate in the tournament.


  • Participant (s) Names: A participant (s) gamer tag or in-game nickname may not include any word or phrase in any language that is offensive, toxic, or hurtful. Tournament Officials reserve the right to reject any registration if participant (s) refuse to change their Gamertag.
  • Team Logos: Tournament organizers reserves the right to edit any logos that break the following rules:
    • Has resemblance or are identical to any brand or trademark that they do not own
    • Is protected by third-party rights and no written permission to use
    • Trying to imitate a real person other than themselves
  • All team logos submitted will be treated as final and require no change.


  • Tournament Officials reserves the right to decide outside or even against the rulebook in special cases to guarantee fair play.
  • Matches: Matches will start as scheduled, unless Tournament Admins say otherwise. All participants must be ready 15 minutes prior to the start of the match.
  • Delays: Participant (s) may not delay any matches without the consent of a Tournament Official. Participant (s) can request an Official to enforce a 5 minute timer.
  • Lag: As the game is hosted on dedicated servers, replays will not be issued for lag.
  • Disputes: In order to dispute game results, participants must notify a Tournament Official.
  • Purposely Disconnecting: Any participant that has disconnected from the game without reconnecting, with the intention to get a remake of the game, will get a loss by default.
  • Personal Streaming: Participants are not allowed to stream their games without any form of consent from Tournament Officials. If found streaming, participants will be asked to stop and take down the stream.
  • Load Shedding & unplanned power outages: The Promoter and Organizers are not responsible for and cannot be held liable for disconnecting or not being able to play during / before / after the match. The match will be considered as a forfeit.
  • Complaining about losing a game incorrectly after a match cannot be taken into account in the final outcome of a match. If there are reasons to suspect that your opponent is not playing by the rules or serious lag occurs for a long time, report this to the admin before your opponent has taken advantage of the problem. (The beginning of the game.)


  • Depending on the game title, the platform will be mentioned in the rules / tournament registration page.
  • Hardware / Software issues: Each participant is responsible for his own connection and has to have a good internet connection to avoid possible ‘lag’.
  • Any hardware or software issues from any participant (s) must be fixed before the start of the match. Any lag or connection issues will not be entertained by the tournament Admins.


  • All participants who register agree to receive marketing communication and newsletter from Incredible Connection.
  • Each participant grants the Promoter permission to live stream, broadcast or record his or her gameplay at any Tournament. Participants further grants Incredible Connection a royalty-free, fully paid-up, worldwide right and license (with the right to grant sublicenses) to publish, distribute, use and display his or her full name, photograph, image, avatar, voice, video, game play statistics, and biographical information, and create works of the foregoing items, in all present and future media, in connection with (a) the broadcast or streaming of any coverage of all or any part of a Tournament; (b) the marketing and promotion of any Official Competition or any Tournament or part thereof; and (c) the marketing and promotion of the Tournament.
  • Tournament-Related Events: All participants agree to participate in: (1) live stream interviews, (2) Video shoots, (3) other media events that Incredible Connection will organize for promotional purposes. The promoter shall have the right to sanction or disqualify any participant or Team that fails to attend and participate fully in any scheduled Media Event.


  • Discriminatory names, including but not limited to any language regarding ethnicity, nationality, race, gender, religion, sexual orientation is not allowed at all.
  • High Standards for Professionals: All participants must observe the highest standards of personal integrity and good sportsmanship at all times. Participants must behave in a professional and sportsmanship manner in their interactions with other participants, Tournament Officials and Tournament Organizers.
  • Competitive Integrity: All participants are expected to compete to the best of their ability at all times in this tournament.
  • Disqualifications: Any violation of these General Rules may result in disqualification. All decisions made by the Tournament Organizers and Tournament Officials in regard to violations of these General Rules are final and binding.


  • Collusion: Any form of collusion is prohibited.
    • Example of collusion is: Purposely losing a Tournament Game for compensation, or for any other reason, or attempting to induce another participant to do so.
  • Cheating: The use of any kind of cheating device or program is considered as cheating, and may result in a ban and other penalties.
  • Exploiting: Intentionally using any in-game bug to seek an advantage is exploiting. Making use of any game function that is not functioning as intended is also exploiting.
  • Ringing: Playing under another participant’s account, or soliciting someone else to play under another participant’s account.
  • Vulgar: Participants may not use any language that is offensive, insulting, obscene, threatening, and foul. This rule applies to speech in English, and all other languages.
  • Drugs and Alcohol: Use, distribution of drugs or alcohol, or being under the influence of controlled substances, is strictly prohibited while a participant is engaged in any Tournament. Prescription drugs may only be used to treat the condition for which they are prescribed and may not be used to enhance performance in a Tournament Game.
  • Gambling: Participants are not allowed to place, or attempt to place bets on any Tournament Games.



  • Harassment: Any form of harassment is prohibited. Harassment is defined as hostile and repeated acts taking place over a period of time.
  • Sexual Harassment: Sexual Harassment is defined as unwelcome sexual advances. The assessment is based on whether the person being harassed would regard the conduct as offensive. There is zero tolerance for any sexual threats or the promise of advantages in exchange for sexual favours.
  • Discrimination and Denigration: Participants may not offend the dignity or integrity of a country, person or group of people through discriminatory or denigrating words or actions on account of race, skin color, ethnic, national or social origin, gender, language, religion, political opinion, financial status, birth, sexual orientation or any other reason.
  • Confidentiality: Without the consent of the Tournament Organizer, a participant may not disclose any confidential information provided by the Tournament Organizer to the participant in relation to any Official Competition. Participants shall be obligated to keep information provided by the Tournament Organizer confidential.
  • Illegal Activity: Participants must comply with all applicable laws at all times. Participants may not engage in any activity which is in violation with laws, regulations or public security administration rules.
  • Immoral Activity: Participants may not engage in any activity which, in the sole determination of the Tournament Organizer, is unethical, immoral or disgraceful.
  • Bribery: No participant may offer any gift or cash or other reward to a participant coach, manager, other participants, Tournament Official, the Tournament Organizer or any other person connected with or employed by another Team in order to influence the outcome of a Tournament Game.
  • Gifts: No Team Member may accept any gift, reward or compensation from another Team or participant (or anyone acting on their behalf).
  • Non-Compliance: No Team Member may refuse to comply with the instructions or decisions of the Tournament Organizer or Officials.
  • Match-Fixing: No Team Member may offer, agree, or conspire to fix a match or take any other action to intentionally and unfairly alter, or attempt to alter, the results of any Tournament Game. Match-fixing will be subject to maximum penalty in each instance. If a Team Member is asked to “fix” the outcome of a Tournament Game or to otherwise take part in any actions prohibited by these General Rules or the applicable Competition-Specific Rules that Team Member must immediately report this request to the Tournament Organizer.
  • Document Submission: Parental consents, and other documentation may be required at various times by the Tournament Organizer. A Team Member violates these General Rules if he or she knowingly provides inaccurate information to the Tournament Organizer. A Team may be subject to sanctions if the documentation is not complete.
  • Drop Outs and Refusals to Participate: If a Team Member or Team registers for, or agrees to participate in, any Official Competition, he or she may not, without the prior written consent of the Tournament Organizer, drop out or refuse to participate in any Tournament Game.



  • Investigations by the Tournament Organizers: The Tournament Organizer will have the right to monitor compliance with these General Rules and the applicable Competition-Specific Rules and investigate possible breaches. By agreeing to these General Rules, each participant agrees to cooperate with the Tournament Organizer in any internal or external investigation that the Tournament Organizer conducts relating to a suspected violation of these General Rules, the applicable Competition-Specific Rules or applicable law. Participants have a duty to tell the truth in connection with any investigation conducted by or for the Tournament Organizer and have a further duty not to obstruct any such investigation, mislead investigators or withhold evidence.
  • Sanctions: If the Tournament Organizer determines that a Team Member or a Team has committed a violations of these General Rules or the Registration Requirements, the Tournament Organizer may, in its reasonable discretion, issue any or all of the following disciplinary actions: (a) verbal or written public warning(s); (b) prize forfeiture; (c) game forfeiture; (d) Tournament forfeiture; (e) suspensions; and (f) disqualification and ban.
  • Repeated Infractions: Repeated infractions are subject to escalating penalties, up to and including disqualification from participation in Official Competitions.
  • Final Determination: Offenses and infringements of these General Rules and the applicable Competition rules are punishable, intentionally or not.


This tournament is organized and promoted in partnership with Gamers Hub Media Events - UAE, through its local partner Arbees World (Pty) Ltd  (Reg no 2016/485501/07) by Incredible Connection a division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a subsidiary of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and with Incredible Connection being a brand of the JD Group (the “Promoter”)